Tuesday, November 9, 2010

“River Valley Residents Encouraged to File Damages After Power Surge”

“River Valley Residents Encouraged to File Damages After Power Surge”

River Valley Residents Encouraged to File Damages After Power Surge

Posted: 09 Nov 2010 09:06 AM PST

Some Sebastian County residents suffered expensive damage to their property after a strong power surge Saturday, now they're wondering who will pay for it.

Some homeowners say they lost thousands of dollars in electronics during the power outages including televisions, VCR/DVD players, and even stereos. A representative with Southwestern Electric Power Company says if people suffered property damage, they need to call the customer service line and file a claim.

SWEPCO says they handle each claim on a case to case basis and investigate the complaints. "If there are cases where it's determined that a claim should be paid, it will be, but we've got to look at the circumstances in each individual case to see if that should be the case," said Peter Main, a SWEPCO spokesperson.

SWEPCO says once people file a complaint about property damage, expect a call back in about five days. The entire process could take between two and three weeks.

If you are a Southwestern Electric Power Company customer and you need to ask questions about electrical damage to your home or personal property call their 24-hour customer service line at 1-888-216-3523.

Or visit their website, www.swepco.com.


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